Reviews
So glad I found this place! Prices are amazing and the customer service is top notch. Started getting antsy after making the purchase online. These guys are really busy “I can see why” so it took a minute to call me back one day. I expressed my concern to Sylvia Lewis and she promptly set my mind at ease. She was totally understanding and just a really great associate that took care of me from start to finish and actually cared enough to give me quick updates on the build and the ETA for pickup. I have already sent some coworkers to check out the company and they are checking out their side by sides. Great company, awesome associates!! Thank you so much!!!
There are tons of scams on the internet for go karts. I searched a while and ended up landing on this company. Right out of the gate, fresh after placing my order, I got a call the next day with communications about my purchase from the company. They told me that I paid for fast shipping and if there was any hold up, they would refund the money. Surprising, considering I had NO IDEA what a normal amount of time was to wait for it. I just knew I wanted it fast. Unwarranted and unexpected, they immediately set the expectation that they were clear and professional. Amidst the month of waiting, every time I called for an update, they answered every question I had. They treated me like a person and not a sale. I never felt like I was inconveniencing them. They were super cool from the get go. Even down to the delivery communications about what was going on (it was delayed a few times) Side note - I’m kinda sad that I didn’t have any issues because I got curious and read through the reviews. I watched how they don’t take crap from customers and stand by their team. I was kinda hoping to leave a less-than-perfect review just to see how they roasted me in the reply
Need assistance with a Chinese buggy. Contact Doug in the service dept. He will walk you through the fix you need
I am extremely impressed with BDX Performance. They are willing to work with their customers and have great support. I will definitely go to them for all my future needs.
ery informative staff in sales. We did have a scratch on our 'frunk' cover so we sent that back to Jess who is taking good care to get it fixed quickly. I was sceptical about ordering such a ride online, but BDX has taken that fear away. I'm already thinking of an upgrade and will be contacting tech help with that question.
It’s refreshing to actually call a company these days and have a human being answer your call and take care of you. Emails sometimes take a couple of days but if you call them, they take care of you!
10 out of 10 I would recommend, customer service 10, everyone we met at the Virginia location 10, special thank you to May!!! Best company I’ve ever dealt with when it comes to these Chinese atvs and go karts came it with no belt left with the performance package running bout 40+mph now