Shipping Carriers 

We use UPS, FedEx, DHL and the US Postal Service to ship orders directly to your door. 

Order Tracking

When we pack and ship your order, we will send you an email with the tracking number provided by the shipping carrier. 

Please note:

• We ship business days Monday-Friday.  
• The shipping time you select during check-out does not include the time it takes to build and pack and your order.  Thus if you select 2 day shipping does not mean you will receive it in 2 days since we may still have to manufacturer or process the order.  If you need your order shipped the same day CALL US AND LET US KNOW so that we can confirm.

WARNING WARNING WARNING--DO NOT GET YOUR VEHICLE SHIPPED BY FREIGHT WITH ANY COMPANY:  If you are ordering a new vehicle we strongly recommend that you get your vehicle assembled and tested by RIMO Carts and delivered to you by one of our employees by truck and car hauler.  We strongly recommend that you do NOT get your vehicle shipped partially assembled in a crate by a trucking company as fully explained.

If you do get your vehicle unassembled shipped by freight DO NOT SIGN THE TRUCKERS PAPERWORK UNTIL YOU HAVE INSPECTED YOUR NEW VEHICLE.  The trucking company is responsible for shipping damage while your vehicle is in transit.  Shipping damage created by the shipper is NOT covered under your warranty as explained.  

Once you sign the truckers documentation the trucking company is 100% off the hook regarding any shipping damage they created.  When you sign the truckers paperwork with no comments you are saying, "I received the vehicle and there is no damage".    So you cannot go back later and say their was damage.  The trucker will not tell you this since his obligation is to his employer.

If the trucker says you cannot look inside of the box to see if there is damage tell him or her that you MUST inspect the product or you cannot accept delivery. If he refuses get RIMO Carts  on the line so that we can talk to the trucker.

CRITICAL:  

1. Check the outside of the box.  Look for any holes in the box or outer cover take pictures before removing the box. Some vehicles come with no cardboard but with tarp or shrink wrap around a metal crate frame.  Look for holes in the wrap but likely you will not see anything so go to step 2.
2. Remove the box or wrap and inspect the vehicle and metal frame for damage.  If the metal crate is bent look closely for damage.  Take pictures of any damage.
3. If there is damage, accept the shipment, however note the damage on the truckers paperwork before signing the documentation.  Write a detailed description of the damage on the truckers paperwork.  If the trucker has some electronic signature device tell him you cannot sign or consent without noting the damage somewhere. The detailed damage report allows a claim to be filed in order to recover damages.   Be sure to also check for any scuffs, scratches or scrapes before signing.  Once you have signed the documentation the trucking company is off of the hook.

Receiving a Fully Assembled Vehicle: 

• Use the same basic concept above.  Inspect for damage and note any damage on the signing document.
• Vehicles do not come with the windshields assembled due to damage that occur to roofs and windshields when the windshields are installed and driving at 70 to 75 MPH on freeways.

Planning Ahead Before the Trucker Arrives

• Before the trucking company arrives make sure that you have space for an 18 wheeler to turn around.  And that you are not in a location that he cannot get into.
• You will receive a tracking number from RIMO Carts.  You can contact the local trucking company distribution center and work out details for your delivery.  Be thinking about where the trucker will drop your vehicle and how you will move it.  Some vehicles weigh 500 to 1000, to 1500 pounds so plan ahead.  If you have no plan when the trucker arrives he may have no choice except to drop on the side of the road.  Again call the distribution center and work out the details.

RUSH SHIPPING

• When you check out you get the same shipping price estimate whether you are a mile down the road from our warehouse or 3,000 miles across country.  Therefore, your actual shipping may be less or more than quoted to you on our website depending upon your location.  Call to get an exact quote.  If you check out without contacting us, a customer service rep will contact you to notify you of a refund amount or to let you know the full amount to get to your destination
• You have the option of shipping to your house or business or taking a cheaper option of shipping to the nearest trucking company distribution center to you.  Distribution centers are usually within an hours drive from most customers in the USA. And typically will save you about $100 if you pick up the vehicle from a trucking distribution center.
• If you want it delivered to your house or business please let us know if you need a lift gate or if you have a forklift to unload   If you do NOT have a way to unload we can provide a truck with lift gate to unload.  This usually cost $75.
• Shipping price applies to lower 48 states (USA mainland - contiguous USA.
• There is a surcharge for certain areas and states due to excessive delivery cost to these states. These areas include: parts of New York state such as Long Island, Arizona, Colorado, Montana, Nevada, Oregon, Utah, Washington, and Wyoming.
• The trucking companies charge an extra fee for longer four seater vehicles due their over-sized length.  This fee may not show up when you check out and a rep may call you if the surcharge is excessive.
• Birthdays and special events please call and tell us if you have to have the vehicle by a certain date.  Typically the process from order to delivery is 7 to 10 days. But could go over 10  days in some situations.

You also have the option of getting RIMO to assemble and test your vehicle for you and shipping by truck and trailer.  We can quote you a price for this also when you call.  Your vehicle will arrive ready to ride.

OPTIONS: